How it works
From your factory to your customer's door.
Your stock goes from your manufacturer to our warehouse in China. Each order is picked, packed and shipped from there, and your account manager keeps it all coordinated.
In short
Connect your store and send stock to your assigned warehouse in China. Stock is counted, checked and photographed on arrival, then shelved. Orders are picked with barcode checks, packed to your standard and shipped on a carrier chosen for each destination, on DDP terms. Tracking numbers go back to your store.
The route
Three places, one operation.
In China
Your manufacturer
Your factory finishes production.
SuperFulfill warehouse
We receive, store, pick and pack.
Worldwide
Your customers
Each order arrives as its own parcel.
Retail partners
Wholesale orders, where agreed.
In the warehouse
Receive, store, pack, dispatch.
What our team in China does with your stock and orders. Your account manager agrees the details, such as what to check on arrival and how to pack, during setup.
- 01
Receive
Stock arrives from your factory. We count it against your packing list, check its condition and photograph it before it's shelved.
- 02
Store
Each product is shelved by SKU in one stock pool, so every market's orders are picked from the same inventory.
- 03
Pick & pack
Orders are picked with barcode checks and packed to the standard agreed for your products, in your own packaging if you supply it.
- 04
Dispatch
Parcels go to a carrier chosen for the destination. Duties and customs are handled as part of each shipment.
Every order
What happens between checkout and delivery.
- Step 1
Order received
Orders arrive from your store or marketplace, or as wholesale orders agreed with your account manager.
- Step 2
Stock checked
Inventory was counted, condition-checked and photographed when it arrived from your factory.
- Step 3
Pick & pack
Items are picked with barcode checks and packed to the standard agreed for your products.
- Step 4
Dispatch
Each parcel goes to a carrier chosen for its destination, on DDP terms.
- Step 5
Delivered
The tracking number goes back to your store, so your customer can follow the parcel.
Getting started
Five steps to your first shipment.
We review fit, agree your rates, connect your store, receive your stock and start shipping.
- 1
Apply
Tell us what you sell, your monthly volume and your main markets. Every application is reviewed for fit.
- 2
Agree your rates
We reply with a rate card or a per-product quote. Your account manager explains each charge.
- 3
Connect your store
Link Shopify, TikTok Shop or Amazon without coding. For other channels, your account manager agrees how orders reach us.
- 4
Send your stock
Your factory delivers to your assigned warehouse in China, where the stock is checked in and shelved.
- 5
Start shipping
Orders are picked, packed and shipped to your customers, and tracking numbers go back to your store.
What to have ready when you apply
With these details we can go straight to a rate card for your products.
- Your brand and store link
- The platforms you sell on
- Roughly how many orders you ship per month
- The countries you sell to most
- A product list with sizes and weights, or a link if you need sourcing
- Average units per order, and anything fragile, oversized or regulated
Growing with SuperFulfill
From first shipment to new markets.
How fulfilling from China supports a brand as it grows. Each stage is shaped around your products and markets by your account manager.
- Stage 01
Start shipping from China
Move stock into our warehouse in China and ship orders worldwide.
Your account manager agrees your rates, receiving warehouse and quality checks. Stock moves from your factory to our shelves within China, your store connection is tested, and orders start shipping.
- Stage 02
Grow with launches and repeat demand
Plan launches and restocks around production, not ocean freight.
With stock in China, new collections and restocks move from production to dispatch without crossing an ocean first. Your account team plans launches, packaging and replenishment with you as demand repeats.
See it in practice: StreetX
- Stage 03
Expand across markets and wholesale
Open new countries and supply partners from the same stock pool.
Add destinations without a warehouse in each one, with every shipment on DDP terms and customs handled. Wholesale and distributor orders are prepared from the same inspected stock and priced as a custom quote.
See it in practice: Senifone
A service journey, not a price plan. Every account is quoted for its own products and markets, and every application is reviewed for fit.
Discuss your fulfillment needsClient portal
Billing you can check, any day.
After onboarding you can sign in to the client portal.
- Daily invoices with a breakdown of each charge
- Your wallet balance, as recorded by your account team
- Invoice files and supporting documents to download
- Inventory, order and parcel views are being prepared. Until they launch, your account manager shares stock and order updates directly.
- Overview
- Daily invoices
- Wallet
Daily invoices
PublishedWallet
Files
FAQ
Onboarding, in practice.
Is there a minimum order volume?
We don't publish a fixed minimum. Tell us your products, typical monthly orders and markets when you enquire, and we review each enquiry individually before we quote.
How long does onboarding take?
Once your rates are agreed, your stock moves to our warehouse and is checked in, your store connection is tested, and orders can start shipping. The timing mostly depends on when your stock is ready to move.
What can I see in the client portal?
Today the portal shows your daily invoices with a breakdown of each charge, your wallet balance as recorded by your account team, and invoice files to download. Inventory, order and parcel views are being prepared; until they launch, your account manager shares stock and order updates directly.
How do I get support?
Through your account manager, in a shared WhatsApp group or by email. You talk to people who know your account, not a ticket queue.
Which platforms do you integrate with?
Shopify, TikTok Shop and Amazon connect directly, so orders reach our warehouse and tracking numbers go back to your store. We also fulfil WooCommerce, eBay and B2B / wholesale orders. Your account manager confirms how orders reach us for your store during onboarding.
Ready when you are.
Tell us what you sell and where it ships. We'll reply with a plan and rates for your products.