Inbound Quality Control
Inbound checks before anything is shelved
Stock arriving from your factory is counted against your packing list, checked for condition and photographed before it's shelved or shipped.
In short
Before inventory is shelved, SuperFulfill checks each inbound batch: quantities are counted against your packing list, condition is checked and photos are taken. Anything that needs your decision is raised with you by your account manager. What we check for your products is agreed during setup.
Problems caught at the door, not by your customer.
Checked on arrival
Each inbound batch is counted against your packing list, checked for condition and photographed before it's shelved.
Photos you can see
Photos taken on arrival give you a record of what was received and its condition.
Errors corrected
If we make a fulfillment error, we correct it at our cost. Liability terms are set out in your client agreement.
Checks agreed with you
Your account manager agrees what should be checked for your products, such as labels, sizes or packaging, during setup.
At a glance
- Checked against
- Your packing list
- Inspection
- Count · condition · photos
- Exceptions
- Raised by your account manager
- Errors on our side
- Corrected at our cost
FAQ
Inbound Quality Control: common questions
What happens if an order is fulfilled incorrectly?
If the error is on our side, we correct it at our cost. Liability terms are set out in every client agreement.
What can I see in the client portal?
Today the portal shows your daily invoices with a breakdown of each charge, your wallet balance as recorded by your account team, and invoice files to download. Inventory, order and parcel views are being prepared; until they launch, your account manager shares stock and order updates directly.
Ready to fulfil from China?
Tell us what you sell and where your customers are. We'll reply with a plan and rates for your products and markets.