Where we operate
Warehouses in China, shipping to customers worldwide.
We run fulfillment from China, close to the factories that make our clients' products, and ship each order from there to the customer.
In short
SuperFulfill stores client inventory in warehouses in China, packs each order there and ships it directly to customers in other countries, on DDP terms. The company's registered office is in Hong Kong.
How we're set up
One operation, from shelf to doorstep.
Warehouses in China
Stock is stored, packed and dispatched from our warehouses in China, close to the manufacturers our clients work with. Your assigned warehouse, and its address for deliveries from your factory, are confirmed during onboarding.
Shipping worldwide
Orders ship from China to customers in other countries on a carrier chosen for each destination, on DDP terms. Tell us your markets and we'll confirm the options for each before you start.
Account managers
Account managers work alongside the warehouse team in China, so the person you message can check on your stock and orders directly.
In China
Your manufacturer
Your factory finishes production.
SuperFulfill warehouse
We receive, store, pick and pack.
Worldwide
Your customers
Each order arrives as its own parcel.
Retail partners
Wholesale orders, where agreed.
Company
Registered in Hong Kong.
Hong Kong Super Fulfill Network Technology Co., Limited
香港超級履約網絡技術有限公司 · Company No. 79632773
Unit 2100B, 21/F, One Pacific Centre, 414 Kwun Tong Road, Kwun Tong, Hong KongFAQ
Common questions
Who handles duties and customs?
We do. DDP (delivered duty paid) shipping is standard: every international shipment is arranged on DDP terms. Duties, customs and import requirements are handled as part of each shipment, and the quoted shipping price includes applicable duties and taxes. Any charge a destination imposes separately is noted in your quote.
How long does onboarding take?
Once your rates are agreed, your stock moves to our warehouse and is checked in, your store connection is tested, and orders can start shipping. The timing mostly depends on when your stock is ready to move.
What can I see in the client portal?
Today the portal shows your daily invoices with a breakdown of each charge, your wallet balance as recorded by your account team, and invoice files to download. Inventory, order and parcel views are being prepared; until they launch, your account manager shares stock and order updates directly.
Ready to fulfil from China?
Tell us what you sell and where your customers are. We'll reply with a plan and rates for your products and markets.