The practical details.

We don't publish a fixed minimum. Tell us your products, typical monthly orders and markets when you enquire, and we review each enquiry individually before we quote.

Once your rates are agreed, your stock moves to our warehouse and is checked in, your store connection is tested, and orders can start shipping. The timing mostly depends on when your stock is ready to move.

Fulfillment is US$0.50 per order, covering inbound receiving, storage, picking and packing, and a dedicated account manager. Shipping is quoted separately for your products and destinations, either from a standard rate card or as a custom quote per product. Duties, insurance and custom packaging materials aren't included in the per-order price.

No. Storage is included in the US$0.50 order fee, with no limit on volume or duration.

Receiving is included, with no additional charges for pallets, unlabelled or mixed cartons, counting discrepancies or labelling. Inspection, kitting, inserts and relabelling are included in the order fee too. Shipping, duties and taxes, insurance and custom packaging materials are charged separately.

There are no setup fees. You pay for fulfillment and shipping as quoted, and every charge appears on your daily invoice in the client portal.

We do. DDP (delivered duty paid) shipping is standard: every international shipment is arranged on DDP terms. Duties, customs and import requirements are handled as part of each shipment, and the quoted shipping price includes applicable duties and taxes. Any charge a destination imposes separately is noted in your quote.

Yes. We review your current process and requirements, plan the inventory move, store connection, packaging and shipping, then check in your stock and test the connection before orders start. The timing mostly depends on when your stock is ready to move.

We ship from China to customers worldwide on a carrier chosen for each destination, on DDP terms as standard. Options and restrictions depend on the destination and the product, so tell us your markets and we confirm them before you start.

Today the portal shows your daily invoices with a breakdown of each charge, your wallet balance as recorded by your account team, and invoice files to download. Inventory, order and parcel views are being prepared; until they launch, your account manager shares stock and order updates directly.

If the error is on our side, we correct it at our cost. Liability terms are set out in every client agreement.

No lock-in is required. Clients stay because the service works for them.

Through your account manager, in a shared WhatsApp group or by email. You talk to people who know your account, not a ticket queue.

Shopify, TikTok Shop and Amazon connect directly, so orders reach our warehouse and tracking numbers go back to your store. We also fulfil WooCommerce, eBay and B2B / wholesale orders. Your account manager confirms how orders reach us for your store during onboarding.

Yes. Send a product link or example image with your target order volume and branding requirements. We look for a suitable supplier, confirm dimensions and pricing, and can arrange logo printing or custom packaging.