Dedicated Account Management
A named account manager for your fulfillment
Each client has an account manager in China who knows their products, coordinates stock and orders, and answers questions directly.
In short
Every SuperFulfill client is assigned a named account manager in China. You work together in a shared WhatsApp group: they coordinate incoming stock and replenishment with you, plan launches and packaging, and answer questions about orders and billing.
People who know your account.
An account manager you can message
Your account manager works with you in a shared WhatsApp group: people who know your products, not a ticket queue.
Replenishment planned with you
Your account manager coordinates incoming stock from your factory, so restocks arrive when you need them.
Launches and changing volumes
Tell your account manager about a launch or a busy period and they'll plan receiving, packing and dispatch with you.
Billing you can follow
Daily invoices and your wallet balance are published in the client portal, and your account manager can explain any charge.
At a glance
- Contact
- Named account manager
- Channel
- Shared WhatsApp group, email
- Based in
- China, with the warehouse team
- Billing
- Daily invoices in the portal
FAQ
Dedicated Account Management: common questions
How do I get support?
Through your account manager, in a shared WhatsApp group or by email. You talk to people who know your account, not a ticket queue.
Is there a lock-in contract?
No lock-in is required. Clients stay because the service works for them.
How long does onboarding take?
Once your rates are agreed, your stock moves to our warehouse and is checked in, your store connection is tested, and orders can start shipping. The timing mostly depends on when your stock is ready to move.
Ready to fulfil from China?
Tell us what you sell and where your customers are. We'll reply with a plan and rates for your products and markets.